GOV.UK

The website for the UK government: critical national infrastructure, used by millions of people for daily interaction with British digital democracy.

My role is to train the principles and practice of writing for the site. The focus is on user needs, inculcating the importance of brevity and clarity.

I have the record for longest unbroken service in this role, training hundreds of civil servants from departments, agencies and other public bodies in a project which is redefining the way that government engages with its citizens.